Terms & Conditions

FIRMA Terms & Conditions of sale.


  1. The provision of a Performance Bond cover is not included and not something that Firma Ltd offers.
  2. Our professional indemnity cover is £5million
  3. Our Public Liability cover (Including product liability) is £5 million.
  4. Our Employers liability cover is £10 million.


  1. This quotation is based on drawings submitted to Firma Ltd and may be subject to confirmation following site dimensions and further information provided by the client.
  2. Where drawings are submitted to the client for approval and signed approval is not returned within 7 days, it may be assumed that the drawings are acceptable and that manufacture can commence unless specifically arranged with Firma Ltd in writing.
  3. It is the client’s responsibility to ensure that local building regulations and special requirements are complied with. Where the specifications appear to indicate part compliance, consideration should be given to the suitability of any non-complying details.

It is the sole responsibility of the Main Contractor to ensure that all Firma Ltd drawings, specifications, designs, materials, finishes, etc., are approved by their client.


  1. Delivery and inspection: – All goods should be inspected on receipt of order. Any claims should be made in writing within 24 hours.
  2. Whilst every effort will be made to satisfy the client’s project completion date, delivery dates are made without obligation. The client accepts they will have no claims against Firma Ltd for failure to deliver goods by any specified date and that late delivery will not provide grounds for cancellation of any order for goods specially obtained for their order.

Offloading and Distribution of Goods

  1. It is assumed that a suitable lifting facility, forklift or telehandler is made available by the customer for Firma Ltd for the unloading of materials.
  2. Deliveries that require special lifting facilities to be provided may be charged at an amount of £650.00 per delivery.

The Site

  1. Firma Ltd may progress design based on architects’ and engineers’ drawings in the absence of site dimensions. In this instance, the client needs to understand that on-site adaptions and additional labour and materials may be required. This may also lead to unforeseen delays in the programme.
  2. Basic concepts and sketch details can be agreed upon ahead of the site survey to facilitate the drawing approval process.
  3. It is assumed that the customer will provide site dimensions. Should Firma Ltd be required to provide a survey, this will be chargeable at £480.00 per survey, unless agreed otherwise.
  4. It is the client’s responsibility to notify Firma Ltd of any site changes after the site survey has taken place.
  5. Whilst every care will be taken by our operatives during design procedures, Firma Ltd cannot accept responsibility for costs relating to faulty installation of our product.


  1. This quotation will remain open for a period of 2 weeks from the date of issue. Thereafter, our offer is subject to confirmation, and we reserve the right to amend or withdraw our quotation.
  2. We reserve the right to review our rates in the event of quantities varying from those on which our quotation has been based.
  3. Payment terms: – New customers will be on a pro-forma basis initially. Unless otherwise stated in the quotation.
  4. Our terms are strictly payable within 30 days from the date of the invoice.
  5. We reserve the right to charge interest at 10% per month on overdue accounts.
  6. All goods and materials supplied by us shall remain our property (notwithstanding that such goods and materials may have been delivered to the site and/or have been incorporated in the works) until we have received payment in full for all sums due by you to us. Until the transfer of title, we shall be entitled to recover our goods or materials at any time and you are hereby deemed to have given us any such approval, as we shall require, to enter any site in order to recover the same.
  7. Any variations to orders must be made in writing. Additional costs may be applied depending on the variations and the current progress of the order at that time.
  8. Any cancellation of orders must be made in writing. Charges will be applied for any work undertaken or any special materials procured for that order and for any other costs or expenses incurred up to the date of cancellation.
  9. Acceptance of this quotation implies acceptance of our Conditions of Sale, which shall remain binding unless otherwise agreed to in writing by us.
  10. All prices are for delivery in normal working hours, unless stated otherwise. Night and weekend work will be subject to a surcharge.

Contractual Retentions

Retentions do not apply to orders placed with Firma Ltd unless agreed otherwise.

Data Protection

  1. For information on (a) the general categories of personal data that we may process; (b) the purposes for which we may process personal data; and (c) the legal bases of the processing please view our privacy policy – https://www.firma.co.uk/privacy-policy/.
  2. By entering into a contract with Firma Ltd and/or taking steps, to enter into such a contract, the client accepts that they have understood our privacy policy. If the client wishes to exercise rights under the GDPR regulations, then they should refer to the guidance outlined within section 6 of our policy.

Electronic Communication Disclaimer

Please note the contents of all email and any attachments are confidential. They may also be legally privileged or otherwise protected from disclosure. All information and emails should not be used by anyone other than the intended recipient, nor may it be copied or disclosed to anyone who is not an original intended recipient. If you have received an email from us by mistake please notify us by emailing the sender, and then delete the email and any copies or associated attachments from your system. Liability cannot be accepted for statements or opinions made which should be entirely deemed as the senders own and not made on behalf of Firma Ltd. Firma Ltd cannot accept liability for any virus or related damage resulting from the use or receipt of any email message, attachments, website or software. You should perform your own virus checks before opening or downloading any information or attachments.